Simply Contact

Simply Contact is a customer support operations partner for companies in complex, regulated, and high-expectation industries. Founded in 2013, we operate 700+ agents across Poland, Romania, Bulgaria, Slovakia, the Czech Republic, Moldova, and Ukraine. European delivery ensures highly educated talent, a western business mindset, and cost structures that reflect the region's competitive advantage. We design and run tailored support operations: from workflow architecture and escalation logic to AI embedded where it measurably improves outcomes. Each engagement is built around a client's specific product, customer journeys, and risk profile. Among our clients are Wizz Air, Bolt, Metro, Deloitte, Ditto Music, and Yves Rocher. We operate across travel and aviation, fintech, e-commerce, SaaS, mobility, and healthcare — verticals where a support failure has direct consequences for revenue, compliance, and brand trust. If your support function is growing in complexity and requires a partner with the operational depth to match, let’s talk!