BPO, or business process outsourcing, covers the external handling of routine and complex back-office tasks. In this…
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Architecture of Sales supports companies that want to enter and grow in the Polish market. We focus on practical execution, not theory. Our role is to build, test, and scale B2B sales and marketing activities so our clients can reach Polish decision makers faster and with less ri… Read more →
☂ ISO 27001 Certified Tech Talent Provider | ⚑ Eastern Europe & LATAM | ◉ Trusted by Fortune 500 Companies | ✔ 10+ Years of Experience | ✱ 1-Week Risk-Free Trial Certifications/Compliance Read more →
We excel in delivering the best-suited solution like Mobile App Development, Software Development, Offshore Developers, Mobile Developers as per the custom needs, be it small start-ups in their ideation phase or mid-sized businesses focusing on growth or large enterprises activel… Read more →
HIRE, OUTSOURCE , AUTOMATE We are a Multilingual BPO ( Business process outsourcing) company operating from 4 countries (Bulgaria, Egypt, Madagascar and the Philippines). HIRE solution with staff augmentation services with a Co-sourcing model. OUTSOURCING solutions Back office op… Read more →
Splace is a business process outsourcing company composed of highly trained, top-rated, experienced, talented, and dedicated Filipino professionals whose mission is to bridge the gap between global companies and their need for exceptional Filipino talent. Our company is Health In… Read more →
Riseup Labs is an ISO 9001 & 27001 certified next-generation global IT service and technology solution provider company that helps enterprises reimagine their business and navigate their digital transformation. We harness the power of Web 3.0, Automation, Analytics, IoT, Cloud, a… Read more →
Starting from 2016 as a bunch of marketing enthusiasts, we grew to a strong Digital-Native team with more than 300 satisfied clients from all over the world. What makes us special is that we're using alternative channels to build growth hacking systems for both digital and human … Read more →
iConsultera is a growing business consulting company that helps accounting agencies, staffing firms, and global enterprises with varied solutions including but not limited to accounting outsourcing, offshore recruitment, virtual workforce, staff augmentation, business consulting,… Read more →
Our approach to customer support is simple — it must be tied to business goals. No matter the size or location of your business, we set up a support model that meets your specific needs. EverHelp offers 24/7 coverage across all key customer channels, delivering support in 30+ lan… Read more →
Wing Assistant is changing the way companies hire remote employees world wide. Wing is a fully managed virtual assistant experience that helps entrepreneurs, SMBs and enterprise teams offload tedious, time consuming tasks to dedicated assistants for a flat monthly fee. If you are… Read more →
Since 2008, Select VoiceCom has delivered cost-effective, performance-driven contact center solutions for businesses in the USA, UK, CA, AU, and beyond. We offer 1,500 certified, premise-based, secure workstations in the Philippines. Our college-educated agents excel in IB, OB, B… Read more →
With everything we do, we have one mission: to convert more callers into customers and revolutionize the small business customer experience. With a proprietary development program, our #1 rated virtual receptionists are trained to provide professional and personable customer serv… Read more →
Global tech recruitment and outstaffing agency for industry leaders and fast-growing startups worldwide. Headquartered in London, we have local offices and representatives in the United States, Israel, Ukraine, Brazil, Bulgaria and Estonia.We are proud of our expertise in cyberse… Read more →
Tele-Help-Ing is a premier Mexico-based remote staffing agency specializing in high-quality, professional support for businesses in the accounting, finance, wealth management, and legal sectors. We provide vetted, bilingual virtual staff who integrate seamlessly into your operati… Read more →
Genmar IT is a family-run managed service provider (MSP) based in Bishop's Stortford, Hertfordshire, providing managed IT services to UK businesses since 1996. We support around 120 clients ranging from 25 to 250 staff across Hertfordshire, Essex, London, and the wider UK. Our co… Read more →
ContactWorks provide services that support a variety of contact opportunities including field sales, field-service support, inbound and outbound telephone sales, member services, order entry, billing, claims processing and help desk / technical support. Their outsourcing solution… Read more →
First Point Communications helps sales teams by generating pre-set phone meetings with potential customers, allowing them to focus on closing more sales. Our professional marketing services platform offers highly effective B2B lead generation and sales appointment-setting program… Read more →
We help B2B revenue teams unclog their funnel, run signal-based outbound, and deploy AI agents that move leads from first touch to closed-won, with no wasted motion in between. 🧑💻 What We Do Funnel Ops: CRM cleanup, handoff fixes, workflow optimization Outbound Orchestration: … Read more →
Your Nearshore Staffing Partner in Latin America At Shark Helpers, we help U.S.-based companies recruit and hire top remote professionals from Colombia—bilingual, culturally aligned, and fully in sync with U.S. time zones. Our nearshore staffing solutions combine personalized sup… Read more →
Illicium offers human-driven and technology-powered B2B sales activation services. We help start-ups and scaling businesses to start generating more revenue fast by providing support from sales strategy development, to lead generation and sales conversion in an optimised and cost… Read more →
CoDev helps fast-growing companies scale with reliable, world-class offshore talent. Onboard in 2-3 weeks. Retain talent 2.5x longer than the industry average. Choose from flexible staffing models. Get embedded teams that ramp fast, act with autonomy, and deliver real results. An… Read more →
Ridgeline Agency is a customer experience consulting firm built for brands that refuse to compromise on quality. We operate two complementary service lines: customer service tech consulting and managed customer service. On the consulting side, we help growth-stage companies imple… Read more →
Quant Solutions provides bookkeeping and financial management for nonprofits and growing businesses that want accuracy, clarity, and proactive support. Since 2013, we have worked with more than 100 organizations, delivering clean books, reliable systems, and the reports leaders n… Read more →
Remote Office Solutions (ROS) LLC is a cost-effective and extensive business solution that provides outsourced back office operations. ROS offers bookkeeping, accounting, data entry, accounts receivable, accounts payable, payroll and human resource consulting services. To empower… Read more →
SAMSTAR CONSULTANTS offers personalized business solutions that are practical, scalable, and results-oriented. We understand that every business is unique, which is why we customize our services to meet your specific needs. SAMSTAR CONSULTANTS (SAMSTAR ENTERPRISES) offers solutio… Read more →
20four7VA provides end-to-end virtual assistant (VA) services to small-to-medium-sized businesses and freelance business owners. Our full-service solution includes VA hiring, training, onboarding, time tracking, monitoring, and payment processing. We provide high-quality virtual … Read more →
WOW24-7® redefines customer support and CX outsourcing through its Experience Center model, combining human expertise, enterprise-grade Automation & AI, Best-in-Class CX tech stack, and continuous improvement methodologies to deliver guaranteed efficiency gains, perpetual cost sa… Read more →
Fusion CX is a global leader in customer experience (CX) transformation, offering end-to-end outsourcing solutions powered by a unique blend of human expertise and cutting-edge Gen-AI technologies. With over 10,000 employees across 40+ global centers, Fusion CX delivers multiling… Read more →
Welsend provides customer engagement solutions that leverage all competitive advantages offered by China, the Philippines, and Malaysia in terms of labor cost, talent quality, infrastructure, and preferential government policies. Welsend runs delivery centers in 26 cities of Chin… Read more →
Founded in Ukraine in 2017, LimTC was built with a clear mission: to provide growing businesses with a new standard of partnership. We saw a gap between what traditional outsourcers offered and what companies truly needed: a dedicated, integrated partner they could trust. We are … Read more →
Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive lan… Read more →
As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny… Read more →
We help small business owners, managers and entrepreneurs focus on what matters most — growing their business — by providing reliable, trustworthy virtual assistants without the cost or hassle of hiring an onsite employee. Our virtual assistants are military spouses who, due to t… Read more →
𝐁𝐨𝐨𝐤𝐤𝐞𝐞𝐩𝐢𝐧𝐠 & 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐚𝐧𝐜𝐲 – End-to-end accounting for US, AU, NZ, UK & Canada businesses 𝐓𝐚𝐱 𝐏𝐫𝐞𝐩𝐚𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 – IRS, ATO (GST/BAS), IRD (GST/Income), HMRC (VAT/Self-Assessment), CRA (GST/HST/T2) 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐌𝐚𝐧𝐚𝐠𝐞… Read more →
Outsourcing for companies that care about quality, performance, and people. Don't ever let bad customer experience prevent you from keeping a customer or making a sale. Our specialty is designing high-quality, high retention, operationally smart custom teams for innovative brands… Read more →
We specialize in B2B lead generation — delivering qualified meetings straight to your sales team’s calendar. At every step, from in-depth market research to targeted outreach, we ensure you connect with decision-makers who are genuinely interested in your offering. Our process is… Read more →
XACT specializes in Back Office Outsourcing, which constitutes 90% of their services. Based in Orlando, FL, they employ between 250 and 999 team members. Read more →
Six Eleven Global Services specializes in call center and back office outsourcing, operating from Davao City, Philippines. The minimum project budget is $1,000, with hourly rates ranging from $1 to $25. Read more →
Based in Angeles, Philippines, Connext has a team size between 1,000 and 9,999. They primarily focus on Back Office Outsourcing, making up 50% of their services. Read more →
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Providers across 12 countries, filtered by location, language, and engagement.
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Pricing varies by process and volume. Expect a mix of per-transaction fees, monthly retainers, and escalation-based charges. A typical engagement includes a fixed transition cost and ongoing operating expenses tied to throughput and performance targets.
Transition timelines depend on process complexity and data readiness. A simple, well-documented process may migrate in weeks, while large-scale operations can require several months to achieve steady-state performance.
Choose based on process breadth and core capability. A specialist excels in a narrow area, offering deep domain knowledge. A full-service partner provides end-to-end handling with integrated governance across multiple processes.
Ask about transition approach, data security, key performance indicators, and risk management. Inquire about current client references, typical ramp time, and how the provider handles continuous improvement.
Common SLAs cover accuracy, cycle time, throughput, and on-time delivery. There are also escalation procedures, reporting cadence, and minimum acceptable performance levels tied to incentives or penalties.
Contracts include data protection measures, access controls, encryption, and incident response plans. Providers align to industry standards and may require audits or certifications as part of the engagement.
A typical structure includes a client governance board, a service delivery manager, and process owners. Regular reviews address performance, risk, and roadmap alignment.
Scalability depends on process maturity and tooling. Reusable process templates and flexible staffing models support rapid scaling within agreed SLAs and budgets.
Common issues include scope creep, unclear ownership, and misaligned incentives. Mitigate them with detailed transition plans, change control processes, and transparent reporting.
Yes. Buyers can select onshore, nearshore, or offshore delivery. Each option has implications for language, time zones, costs, and regulatory alignment.
Track quality, accuracy, cycle time, first-time-right rates, and customer impact. Also monitor vendor responsiveness, issue resolution time, and governance adherence.
Compare scope clarity, transition plans, and risk management. Use standardized scorecards for SLAs, pricing, and value realization, plus due diligence on references.
A robust plan covers knowledge transfer, data migration, process documentation, staffing, and a phased rollout with milestone gates and rollback options.
Certifications can indicate process maturity and security controls. Look for relevant standards aligned to your industry and request recent audit results where applicable.
A joint governance approach with continuous improvement, regular performance reviews, and an evolving value plan tends to sustain benefits and guide enhancements over time.
